Booking Terms and Conditions

Payment

Upon booking confirmation, an invoice will be issued.

Payment terms are as follows:

  • For bookings beginning more than 30 days after the date of confirmation, a deposit of 50% of the total amount will be due

  • For booking beginning less than 30 days after the date of confirmation, the total rental amount will be due

Where a 50% deposit applies for a booking, the balance will be due not less than 30 days before the scheduled arrival date.

All payments are due within 5 working days. Ratcliff Cottage reserves the right to cancel a booking if payment is not received.

All payments are in Australian Dollars (AUD) and are payable via bank transfer.

Security Deposit

A refundable security deposit of $500 applies for each booking. This will be payable one 7 days prior to arrival. The deposit will be refunded within 7 days of departure, less the cost of any damages incurred. Any damages will be discussed with the guests prior to deduction.

Arrival / Departure times

Check-out and check-in times are 12.00 noon and 3.00pm respectively. Where possible, we will try to be flexible on these times however; in the case of a back to back booking, to allow sufficient preparation time between guests, they must be strictly adhered to.

Number of occupants

The total number of guest staying at the property must not exceed the total occupancy as stated in the website and booking confirmation. Should total number be exceeded, the Owner or Owner’s Representative reserve the right to refuse entry and / or cancel the booking.

Pets

No pets are allowed unless specifically agreed, in writing, in advance.

Use of Property

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the property will be limited to this purpose unless otherwise agreed and confirmed in writing.
If you are intending to hold a gathering or event, please advise at the time of booking. Note that any such event is subject to Owner approval, and may not be approved. In the case of approval additional fees or charges may apply.

Conduct and Due Care

Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund

In the interests of safety, due care should be taken at the Property at all times, especially with children.

Smoking is strictly prohibited indoors. An ashtray is provided on the front verandah.

Damage and Losses

Please leave the Property and its contents in good order and in an acceptably clean condition, similar to that at the time of check-in.

Any damage caused during the rental period, as well as any special cleaning requirement will be the Guest’s responsibility and may be deducted from the Guest’s security deposit. In cases of excessive or unacceptable damage during the rental period, the Owner or Owner’s Representative reserve the right to request the Guest and their party, including visitors, to vacate the Property immediately, without any refund applied.

Cancellations

In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

  • Notification more than 60 days before the start of the rental period – 20% of the total rental amount will be forfeited

  • Notification between 30 and 60 days before the start of the rental period – 50% of the total rental amount will be forfeited

  • Notification between 1 and 29 days before the start of the rental period – 100% of the total rental amount will be forfeited

In the unlikely event that the Owner is unable to honor the booking for any reason, the Owner reserves the right to cancel the booking, refunding all monies paid in full, without further compensation.

Complaints

Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform the Owner or Owner’s Representative immediately who will endeavor to take corrective action. If no complaint is reported during the Rental Period, the Owner will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained.

Disclaimers

Neither the Owner nor the Owner’s Representative accepts any responsibility or liability for:

  • any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;

  • any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period;

  • inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights, ferry or travel connections; and/or

  • any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.

In no case will the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

It is strongly recommended that all guests acquire travel insurance prior to their stay to cover in such instances.
, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access